Warranty & Care Instructions
- Harsh detergents or abrasive cleaners may deteriorate the surface of the product.
- House hold sprays may contain bleach which may damage the surface of the product.
- Abrasive wipes and sponges may damage the surface of the product.
- To clean, use warm soapy water and a soft cloth.
| Product | Period |
| Mixers | 20 years German cartridge replacement 7 years product or parts replacement 2 years labour 1 year labour on Willow mixers |
| Tapware | 7 years product or parts replacement 5 years ceramic spindle replacement 2 years jumper valve replacement 1 year labour |
| Shower rails | 7 years product or parts replacement |
| Outlets | 7 years product or parts replacement |
| Shower head & arms | Lifetime product or parts replacement |
| Accessories | 7 years product or parts replacement |
| Colour finishes | 7 years |
| Toilets | 10 years product replacement on vitreous china 1 year product or parts replacement on toilet seat 1 year labour |
| Wastes & traps | 1 year product or parts replacement |
| Kitchen sinks | 15 years product replacement |
| Kitchen sink accessories | 2 years product replacement |
| Floor grates | 2 years product replacement |