Warranty & Care Instructions
- Harsh detergents or abrasive cleaners may deteriorate the surface of the product.
- House hold sprays may contain bleach which may damage the surface of the product.
- Abrasive wipes and sponges may damage the surface of the product.
- To clean, use warm soapy water and a soft cloth.
| Product | Period |
| Mixers | 20 years German cartridge replacement 7 years product or parts replacement 2 years labour 1 year labour on Willow mixers |
| Tapware | 7 years product or parts replacement 5 years ceramic spindle replacement 2 years jumper valve replacement 1 year labour |
| Shower rails | 7 years product or parts replacement |
| Outlets | 7 years product or parts replacement |
| Shower head & arms | Lifetime product or parts replacement |
| Accessories | 7 years product or parts replacement |
| Colour finishes | 7 years |
| Toilets | 10 years product replacement on vitreous china 1 year product or parts replacement on toilet seat 1 year labour |
| Wastes & traps | 1 year product or parts replacement |
| Mirrors | 2 year replacement |
| Kitchen sinks | 15 years product replacement |
| Kitchen sink accessories | 2 years product replacement |
| Floor grates | 2 years product replacement |
Warranty claims may be rejected following site calls if the product or products have failed due to incorrect installation or being installed by an unlicensed tradesperson. The consumer will be charged a call-out fee ($120 + GST) and a per hour labour charge ($70.00 + GST).